Bright Solutions Global PLC recognize the importance of protecting the privacy of all information provided by users of our web sites, registrants for our classes, recipients of our e-mail newsletters and all other customers of our products and services.
INFORMATION COLLECTION AND USE
Bright Solutions Global PLC collects certain information from our website users, students and other customers. In this section of our Privacy Statement, we describe the type of information we collect and how we use it to provide better services to our customers.
Registration and Ordering
When registering for our instructor-led classes, using parts of our websites, and signing up for certain selected services (such as free subscriptions), users must first register. During registration, users are required to give their contact information (such as name, e-mail address, mailing address and phone number). For internal purposes, we use this information to communicate with users and provide requested services, and, for our website visitors, to provide a more personalized experience on our sites. We also may collect demographic information (such as job title and purchasing responsibilities, company information and professional certification). We use aggregate demographic information about our audience to improve our service, for marketing purposes and/or industry reporting purposes.
For our services that require payment, we also collect billing information. When we collect credit card information, we transmit this data directly from you to the credit card processing company and it is not stored by Bright Solutions Global PLC.
It is a condition of attendance that the course has been pre-paid. Purchase orders are not accepted in lieu of payment. Payment must be received in full no less than 14 days for a UK course after the booking date of the course. Immediate payment may be required if linked to a special offer or specific delivery dates. You are responsible for meeting the cost of currency conversion to GBP if necessary.
If users wish to subscribe to our e-mail newsletters, we ask for contact information (such as name, e-mail address and, occasionally, demographic information). We use this information in the same manner as we use contact information in the registration and ordering process described above. Recipients of our newsletters can unsubscribe using the instructions listed at the end of the e-mail newsletter.
Surveys and Contests
From time to time we invite web site users and other customers to provide information via surveys or contests. Participation in these surveys or contests is completely voluntary and the website user or other customer therefore has a choice whether to disclose requested contact information (such as name and mailing address) and demographic information (such as zip code or job title). In addition to the other uses set forth in this policy, contact information collected in connection with surveys and contests is used to notify the winners and award prizes and to monitor or improve the use of, and satisfaction with the website or other product or service.
Communications with Us
We have features where our customers can submit information to us (such as our feedback forms). Where such submissions include requests for service, support or information, we may forward them, as needed, to best respond to the specific request. In addition, we may retain e-mails and other information sent to us for our internal administrative purposes, and to help us to serve customers better.
Automatic Data Collection
Our Web server automatically recognizes, collects, and stores:
- the domain name and e-mail address (where possible) of visitors to our Web site
- information volunteered by visitors to the site, such as survey information and/or site registrations
- the e-mail addresses of people who communicate with us via e-mail.
We also compile information on the pages accessed at our site by visitors. The information collected is used:
- to improve the content of our Web site,
- to customize the content and/or layout of our site for registered visitors
- to notify registered visitors about updates and special offers.
WITH WHOM CUSTOMER INFORMATION IS SHARED
On occasion, Bright Solutions Global PLC may also make contact information available to partners offering similar products or services which we feel will be of interest to Customer, such as partners who co-sponsor or co-present an event or program (e.g., Free Web Seminars).
We may share aggregate information, which is not personally identifiable, with others. This information may include usage and demographic data, but it will not include personal information.
If a Customer does not want to receive e-mail from us in the future, they may let us know via e-mail or by using the contact form in the “Contact Us” section of our web site. If Customer supplies us with postal address, Customer may receive the information requested and occasional offers from Bright Solutions Global PLC with information on new products and services of interest to Information Technology professionals. By providing phone number, Customer expressly permits us, or someone designated by us, to contact Customer at the phone number provided. If Customer does not want to receive such mailings, they may click on the “Contact Us” portion of our web site to obtain our contact information. To insure that Customer information is properly removed from our database, please provide us with the exact name, company name (if applicable), delivery address, city, county, Postcode, and e-mail address.
Please note that we will endeavor to implement Customer permission requests within a reasonable time, although for a time Customer may continue to receive mailings, etc., transmitted based on information released prior to the implementation of Customer request. In addition, please note that even after such request is implemented, Customer will continue to receive information directly related to the product or service for which Customer registered (or which Customer otherwise agreed to receive), so Customer always are kept informed.
We use reasonable precautions to protect our customers’ personal information and to store it securely. Sensitive information that is transmitted to us online (such as credit card number) is encrypted and is transmitted to us securely. In addition, access to all of our customers’ information, not just the sensitive information mentioned above, is restricted. Only employees who need the information to perform a specific job (for example, a billing clerk or a customer service representative) are granted access to personally identifiable information. Finally, the servers on which we store personally identifiable information are kept in a secure environment.
Our web sites contain links to other sites. Bright Solutions Global PLC is not responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each web site to which we may link that may collect personally identifiable information.
NOTIFICATION and CHANGES
If we change our Privacy Statement, we will post those changes on this page so our users are aware of what information we collect, how we use it and under which circumstances, if any, we disclose it. Users should check this policy frequently to keep abreast of any changes.
For questions about this Privacy Statement, contact:
Bright Solutions Global PLC
The Leadenhall Building
122 Leadenhall Street